Welcome to the Baddie Boulevard FAQ! 💕 Find answers to some of our most common questions below.
How long does it take to process my order?
Orders are typically processed within 2–5 business days before shipment. Weekends and holidays are not considered business days.
Processing times may be longer during launches, sales, holidays, or periods of high order volume.
How long will shipping take?
Shipping time varies depending on your location, shipping method, carrier, and the item ordered.
Please remember that processing time and shipping time are separate.
Some products may also have different fulfillment timelines. Please review the product page and our Shipping Policy for additional information.
How do I track my order?
Once tracking information becomes available, it will be sent to the email address or phone number provided at checkout.
Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.
Why did I only receive part of my order?
Don’t worry, baddie! 💕 Some Baddie Boulevard products may be fulfilled from different locations.
If your order contains multiple products, they may occasionally arrive in separate packages or at different times.
You may receive more than one tracking number when this happens.
What is a preorder?
A preorder allows you to purchase and reserve an item before it is available for immediate shipment.
Estimated preorder processing or shipping information will be provided on the product page whenever available.
Preorder dates are estimates and may be affected by unexpected supplier, production, carrier, or fulfillment delays.
Please review our Preorder Policy before purchasing.
Can I cancel or change my order?
Contact us as soon as possible if you need to request a cancellation or change.
We cannot guarantee changes or cancellations after an order has entered processing or fulfillment.
Please review our Order Cancellation & Changes Policy for complete details.
Can I return my jewelry?
Eligible, unworn merchandise may be returned within 14 days of delivery, provided it meets the requirements of our Return & Refund Policy.
Body jewelry has additional hygiene restrictions.
Can I return body jewelry?
For health and hygiene reasons, body jewelry is final sale once its sealed packaging has been opened.
Unopened, unused body jewelry that remains in its original sealed packaging may be eligible for return within 14 days of delivery.
Please review our Body Jewelry Hygiene Policy before opening your item.
What if I ordered the wrong body jewelry size?
Please review all available measurements, gauge sizes, lengths, and product information before opening the sealed packaging.
Opened body jewelry cannot be returned due to hygiene reasons.
If you’re unsure which size is appropriate for your piercing, we recommend consulting a professional piercer before purchasing or using the jewelry.
What if my item arrives damaged or I receive the wrong item?
Please contact Baddie Boulevard within 3 days of delivery.
Include your order number, a description of the problem, and clear photos of the item and packaging when applicable.
We’ll review the issue and provide the appropriate next steps.
What materials is your jewelry made from?
Materials may vary by product.
Please check the individual product description for the materials listed for the specific piece you’re interested in.
If you have questions about a product’s listed material, please contact us before purchasing.
Will your jewelry tarnish?
The lifespan and appearance of jewelry can vary depending on its material, frequency of wear, exposure to moisture and chemicals, and individual body chemistry.
Following proper jewelry-care practices can help preserve your pieces.
How should I care for my jewelry?
To help keep your Baddie Boulevard pieces looking their best:
- Avoid unnecessary exposure to water, perfume, lotion, oils, and harsh chemicals.
- Remove jewelry before swimming, showering, exercising, or sleeping when appropriate for the specific piece.
- Gently wipe jewelry after wear.
- Store pieces separately in a clean, dry place.
- Follow any product-specific care instructions provided with your jewelry.
Body jewelry may require different care depending on the material and piercing. Consult a professional piercer if you’re unsure how to properly care for a piercing or piece of body jewelry.
What if my package says delivered but I can’t find it?
First, check around the delivery location, mailbox, household members, neighbors, or other areas where the carrier may have safely left the package.
You should also contact the shipping carrier for additional delivery information.
If you still believe there is an issue with your shipment, contact Baddie Boulevard and we’ll assist you with the available next steps.
What if I entered the wrong shipping address?
Contact us as soon as possible with your order number and correct address.
We will make reasonable efforts to update the address before fulfillment, but changes cannot be guaranteed once processing has begun.
Once an order has shipped, we cannot change its delivery address.
How can I contact Baddie Boulevard?
For questions regarding an order, product, return, or other customer-service concern, please contact Baddie Boulevard Customer Support through the contact information provided on our website.
For order-related questions, please include your order number so we can assist you as quickly as possible.
Thank you for shopping Baddie Boulevard — where all the baddies shop. 💕